All You Need to Know About Flying with VistaJet

Welcome to VistaJet, the first and only global private aviation company. Here's everything you need to know about our services, memberships, fleet, and the VistaJet experience.

If you have any other queries please do not hesitate to contact us

membership FAQs

Fleet FAQS

  • What types of aircraft does VistaJet offer access to?
  • What is the maximum passenger capacity of aircraft in the Vista Members’ fleet?
  • Which aircraft in the Vista Members’ fleet offers the longest non-stop flight time?
  • Do all aircraft offer sleeping facilities?
  • What amenities are available on board?
  • Which aircraft is best for short trips?
  • How does VistaJet ensure the safety of its clients?

Cabin ExperiencE FAQs

  • What makes VistaJet's cabin experience unique?
  • What dining options are available on VistaJet flights?
  • What services does VistaJet offer for children?
  • How does VistaJet accommodate pets on flights?
  • Which wellness services does VistaJet offer?
  • How does VistaJet approach wine selection for flights?
  • Can VistaJet arrange special experiences at destinations?
  • How does VistaJet ensure passenger comfort during flights?
  • What makes VistaJet's service stand out from other private jet providers?

Safety FAQS

  • Are newer aircraft safer?
  • How are pilots and Cabin Hosts trained?
  • How does Vista go above and beyond standard regulations for chartered operators?

Private World FAQS

  • What is VistaJet's Private World?
  • What types of experiences are available through Private World?
  • Can Private World experiences be customized?
  • How does VistaJet select its Private World partners?
  • Is Private World available to all VistaJet customers?
  • How often are new experiences added to Private World?

General FAQS

  • Where can private jets land?
  • Is Wi-Fi available on VistaJet flights?
  • How far in advance should I book a private jet?
  • Is flying private more expensive than first class?
  • What documents do I need for a private jet flight?
  • Can I bring pets on a private jet?
  • What are the security procedures for private jets?
  • Can private jets fly at any time?
  • What amenities are available on private jets?
  • Do I need to go through customs when flying private?

Winter Travel FAQ's

  • Can I fly over Christmas and New Year’s Eve?

    VistaJet flies every day of the year, including December 25 and December 31, and most private terminals stay open throughout the season. With demand at its highest over the holidays, early booking allows for the most flexibility, with a wider choice of aircraft and timings.

  • How might winter weather affect my departure?

    In cold weather, aircraft de-icing and anti-icing are essential for safe flight. Both take place shortly before departure and may need to be repeated if required.

    If snow or low visibility closes an airport, your flight may be diverted to a nearby alternative airport and ground transportation will be arranged to your destination. We recommend allowing extra time in your schedule depending on weather conditions.

  • Can I bring ski equipment and extra luggage on the aircraft?

    Skis, snowboards and boots can be accommodated on board. As hold capacity varies according to aircraft type, it is important to share any details of your equipment you intend to bring on board at the time of booking, so that our team can recommend the most suitable aircraft.

  • Can my pets travel with me over the holidays?

    Pets are welcome on board, and our VistaPet Program, created with veterinary experts, ensures your companion travels with you in comfort.

    Our team can also guide you through the entry requirements for your destination, including any paperwork that needs to be arranged ahead of travel for your pet.

  • Can I celebrate on board?

    Yes, your flight can be tailored to the occasion. Our Private Dining team can arrange specialized menus for you – from Christmas lunch to a New Year’s Eve toast – served by your Cabin Host for a truly memorable experience on board.

    Have another question? Get in touch with our team or explore our FAQ hub, and to make a flight inquiry, please reach out below.